Our Privacy Policy was last updated on: [10/01/2024]

This Privacy Policy explains how Zynzor (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from zynzor.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any revisions will be posted on the Site, the “Last updated” date will be modified, and we will take any other steps as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months, personal information about you from various sources, as detailed below. The information we collect and use may vary based on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, deliver the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The specific personal information we gather about you varies depending on your interactions with our Site and utilization of our Services. When we mention “personal information,” we are indicating details that identify, pertain to, characterize, or can be linked with you. The following sections detail the categories and specific types of personal information we acquire.

Information We Collect Directly from You

Information that you provide directly to us through our Services may encompass basic contact details like your name, address, phone number, and email. It may also include order specifics such as your billing address, shipping address, payment confirmation, email address, and phone number. Additionally, account information like your username, password, and security questions, as well as shopping details including the items you view, place in your cart or add to your wishlist, may be included. Customer support information including details you choose to include in communications with us, such as messages sent through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You have the option not to provide this information, but it may restrict your ability to use or access these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). This is done using technologies such as cookies, pixels, and similar methods (“Cookies”). Usage Data may encompass details about how you access and utilize our Site and your account, including device specifics, browser details, network connection information, your IP address, and other data related to how you interact with the Services.

Information We Obtain from Third Parties

Lastly, we may acquire information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies supporting our Site and Services, like WordPress or WooCommerce.
• Payment processors who gather payment details (e.g., bank account, credit or debit card information, billing address) to process payments, fulfill orders, and deliver requested products or services, as part of our contractual obligations to you.
• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or our partners may automatically collect specific information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any data obtained from third parties will be handled in accordance with this Privacy Policy. We do not warrant the accuracy of information provided by third parties and are not responsible for their policies or practices. For more details, refer to the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We utilize your personal information to deliver the Services as per our contractual agreement with you. This includes processing payments, fulfilling orders, and sending notifications related to your account, purchases, returns, exchanges, or other transactions. Additionally, we manage your account, arrange shipping, facilitate returns and exchanges, and enable you to submit reviews.
• Marketing and Advertising: Your personal information is used for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. We also display advertisements for products or services, utilizing your personal information to enhance the Services and tailor advertising on our Site and other platforms.
• Security and Fraud Prevention: We use your personal information to identify, investigate, or respond to potential instances of fraud, illegal activities, or malicious behavior. It is essential to maintain the security of your account credentials when using our Services and registering an account. We strongly discourage sharing your username, password, or any other access details with others. If you suspect unauthorized access to your account, please notify us promptly.
• Communicating with You: Your personal information enables us to provide customer support and enhance our Services. This ensures we remain responsive to your needs, deliver efficient services, and foster a strong business relationship with you.

Entities or Individuals with access to your information

Zynzor’s employees have access to customer information for the purposes of customer care, support, and order fulfillment. Address of the information collection and management unit:

Zynzor

Address: 1689 Idaho Ave E, Saint Paul, MN, United States, Minnesota

Cookies

Like many websites, we use Cookies on our Site. For specific information about the cookies that we use to power our store with WordPress, see https://wordpress.org/about/privacy/cookies/. We use Cookies to power and improve our Site and Services (e.g., to remember your actions and preferences), run analytics, and better understand user interaction with the Services, in our legitimate interests to administer, improve, and optimize the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking cookies can negatively impact your user experience and may cause some of the services, including certain features and general functionality, to work incorrectly or be unavailable. Additionally, blocking cookies may not entirely prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Information

Under specific conditions, we might share your personal information with third parties for valid reasons outlined in this Privacy Policy. These situations may involve:

• Service Providers: We share information with vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and Marketing Partners: Information may be shared with business and marketing partners, including WordPress, to provide services and deliver advertisements to you. These partners will handle your information according to their own privacy policies.
• With Your Consent: We disclose certain information to third parties when you direct, request, or consent to such disclosures. This may include sharing information to ship products to you or through your use of social media widgets or login integrations.
• Affiliates and Corporate Group: We may share information with our affiliates or within our corporate group as necessary for our legitimate business interests in operating successfully.
• Business Transactions: Information may be disclosed in connection with a business transaction such as a merger or bankruptcy. We may also disclose information to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests. Additionally, we may enforce applicable terms of service and protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users in the past 12 months for the purposes described in “How We Collect and Use your Personal Information” and “How we Disclose Personal Information”:

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

The Services allow you to post product reviews and other user-generated content. If you decide to submit such content to any public area of the Services, it will be accessible to the general public.

We do not regulate who can access the information you choose to share publicly, nor can we guarantee that parties who access such information will safeguard your privacy or maintain its security. We do not assume responsibility for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information disclosed or received from third parties.

Third Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you choose to follow these links to sites not affiliated or controlled by us, we recommend reviewing their privacy policies, security measures, and other terms and conditions. We do not guarantee and are not responsible for the privacy or security practices of such sites, nor for the accuracy, completeness, or reliability of information found on these sites.

Information you provide in public or semi-public venues, including on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitations on its use by us or by third parties.

Our inclusion of these links does not imply endorsement of the content on such platforms, their owners, or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details provided below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are foolproof or completely impenetrable, and we cannot guarantee absolute security. Additionally, the information you send to us may not be secure during transmission. We advise against using insecure channels to send sensitive or confidential information to us.

The length of time we retain your personal information is determined by several factors, such as the necessity to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have certain rights concerning your personal information. These rights are not absolute, may only apply under specific circumstances, and we may deny your request as permitted by law. These rights may include:

• Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
• Right to Delete: You may have the right to request that we delete the personal information we maintain about you.
• Right to Correct: You may have the right to request corrections to any inaccurate personal information we maintain about you.
• Right of Portability: You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and with specific exceptions, to request that we transfer it to a third party.
• Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal information.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent.
• Appeal: If we decline to process your request, you may have the right to appeal our decision depending on your location. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you can opt out of receiving these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights by following the instructions on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. To verify your identity before providing a substantive response to your request, we may need to collect information from you, such as your email address or account details. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept a request from an agent, we will require proof that you have authorized them to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please reach out to us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal our decision, depending on your location. You can do so by contacting us through the details provided or by filing a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside your home country, including in the United States. Your personal information may also be processed by staff, third-party service providers, and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions or concerns, please contact us via email at: support@zynzor.com.